Patient-Practitioner Rapport

By Neil Gumenick, M.Ac. (U.K.),
L.Ac., Dipl.Ac. (NCCAOM)

Creating Reputation

By Cynthia Flint Bestani,
Health Care Consultant

Safe Practice Communication
& Successful Practice

By Cynthia Flint Bestani, Health Care Consultant

I'm going to discontinue treatment - I'm only going to be able to come
once a month. No, I didn't do the homework you assigned me. I don't have enough money to pay you this time. My appointment just totally slipped my mind.

All of these patient statements reflect rapport problems. From the first telephone conta1Reputa+35-8> through the entire treatment process, establishing and maintaining rapport is the responsibility of the practitioner. In these tapes, you will learn
how everything a patient says
and does can be evaluated diagnostically and responded to appropriately, compassionately
and with the practitioner remaining securely in control. (2-tapes-1hr. 40 min.) $18.00

Neil is coauthor of The Art of Practice Management for Acupuncture Health Care Practices and Art of Attracting Patients. . . books. His tapes are warm and very insightful.

Neil has spoken at numerous national conference on Acupuncture and Oriental medicine, written numerous published articles, teaches at SAMRA and Emperors college, and a year long 5 Element acupuncture course, as well as has maintained a successful full time practice in Santa Monica, CA. for over 25 years.

Every person and practice has an image whether we recognize it or not - positive, negative or neutral. Practitioners can be so intent on treatment room care that they can blind themselves often to how their patients feel about the practitioner or other aspects of the practice. In this tape, the speaker expands your vision to reveal specific ways you can build in reputable practice, avoid problems, get feedback and have an outstanding reputation. 1 hr. $15

Cynthia is a former instructor at Santa Barbara College of Oriental Medicine, a health care practice management consultant for over 16 years. She has practiced for 25+ years as a multidimensional therapist, doing body-mind-spirit intuitive healing work using many modalities. Good reputation springs from the same source as healing; however, she shows how it integrates with perception and practical application. She has written numerous books on practice management for acupuncture and Oriental medicine transforming the nature of business for health care providers. This tape was from a public talk given in Honolulu, HI. This information is also contained within The Art of Practice Management for Acupuncture Health Care Practices.

Good patient communication stems from many elements - trust, warmth, concern and integrity. Safe Practice Communication is more specific, promoting maximum understanding between patient and practitioner - essential for safe practice. In this tape the speaker outlines 18 approaches you can build into your practice to create maximum acupuncturist/patient communication in a minimum amount of time.
1 hr. $15

This talk was first given at the Pacific Symposium in San Diego in the early 1990's. This information is also contained within The Art of Practice Management for Acupuncture Health Care Practices.

Cynthia is a former instructor at Santa Barbara College of Oriental Medicine, a health care practice management consultant for over 16 years, and has written numerous books on practice management for acupuncture and Oriental medicine.