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Book: Acupuncture Front Office Procedure: The Training and Reference Manual

This book can be used internationally. Where regulations apply, consult laws and regulations section of this website for countries outside of the use.


By Cynthia Flint Bestani

How many patients do you know who have loved a practitioner's treatment but have been turned off by the front office part of care?
Easy to use, this manual helps you to reduce practice stress, to gain stability, and to inspire loyal patient referrals. As a training manual for staff or yourself, it can relieve you of poor or mediocre front office procedure.

This manual takes a holistic approach to serving people, promoting conscious communication with patients and carrying through with procedures. It includes safe practice and good follow-through procedure, the art of patient scheduling and recall, the orienting and education of your patients, managing paperwork, handling collections, insurance and billing. It's a professional and human approach to acupuncture care, reducing malpractice vulnerability, and creating a competent and nurturing environment for your patients. Size: 8.5" x 11" 307pp. book

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Comparison and Complementary Use of Risk Management and Safe Practice books

Acupuncture Front Office Procedure: The Training and Reference Manual

$42.35

Email us for International distributors. For international use.

 VOLUME II ACUPUNCTURE FRONT OFFICE PROCEDURE TABLE OF CONTENTS

ESSENTIALS FOR SUCCESSFUL OFFICE & PATIENT PROCEDURE

PATIENT DIALOGUE
How to Care for the Inquiring Patient
How to Communicate the Practitioner's Care
How to Alleviate Patient's Fear of the Unknown
How to Help People Qualify Themselves for Care
How to Communicate the Cost of Care
How to Assist the Patient to follow through on Scheduling for their Care
How to clarify financial expectations, ask for payment, as well as payment for Services Options
How to Assist People in Getting through their Objections to Handling Finances so they can Continue Care
How to Reinforce Practice Benefits to Patients
Communicating to Patients How They Can Refer Others
What Successful Care Means to a Patient

STAFF-PATIENT RELATIONSHIP:
Serving the Patient
Communication to Enhance Healing
Handling Different Patient Styles and Difficult Communications
How Patients Remember You

TELEPHONE COMMUNICATION,
SCRIPT & SCHEDULE PROCEDURE

Telephone Protocol - Technical &
Personal preparation
For All Incoming Patients
For An Inquiring New Patie
For Established Returning Patients with a New Condition
For Patients with General Insurance
For Patients with a Work Injury
With Supervisors of Work Injury Patient
For Patients with Personal Injury cases
With Insurance Agencies & Companies
Protocol for Messages
Scheduling Changes...
Multiple-Practitioner Practice Protocol for Calls
When there are Emergency Calls...

SCHEDULING AND PROMOTING
FOLLOW-THROUGH CARE

The Appointment Book Program
How to Purchase and Set It Up
How to Most Effectively Use The
Appointment Schedule
Why Continuing Care Scheduling?
Using the Multiple Appointment Approach
Recall Procedure

HOW TO HANDLE PATIENT FINANCES

How to Use a Fee Schedule
How to Procedure Code Your Service Fees
Using Communication Fee Slips
How to Use the Accounts Receivable System
How to Fill in Insurance Bills and Bill Patients
How to Make Your Financial Expectations Clear Financial Collection Policy including Insurance

HOW TO SET UP PATIENT PAPERWORK
Protocol and Legal Requirements for Patient Records
Instructions for Processing Records
How to Handle Reports

SAFE PRACTICE PROCEDURE
HOW TO ORIENT & EDUCATE PATIENTS
HOW TO KEEP THE PRACTICE ON TRACK

Job Descriptions
How to Set Priorities within the Daily Flow of Activity
How to Do Practice Management Control

BEING YOUR BEST AS A PRACTICE TEAM MEMBER

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Original Design by Claire Flint