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Ordering/Shipping Policy
Foreign Currency exchange rates

Our Policy

1, Commitment: We do our best to serve you. Customer satisfaction is our #1 priority.

2. How fast do we ship and from where:

Our in stock items can usually ship within 1-2 business days primarily from our fulfillment house in Portland, OR., unless during a holiday, vacation or emergency. For example, Friday orders usually ship the next Monday or Tuesday. Call us if you need a RUSH same day processing and shipment (Additional handling fee applies). (See #7 and #8 below for more.)

Books, forms, pamphlets, Acubase software, and video tapes are shipped from Portland, Oregon normally by UPS. Audio tapes are shipped from HI U.S. Postal Priority Mail, delivery confirmation. Two of our products are drop shipped from the maker.

We know about how long packages take to different destinations. If you are concerned with the timing, we can also give you a tracking number and phone number of the delivery service to check on the delivery status.

3. Payment:

We accept Mastercard and Visa for online secure purchase. For international clients, we honor payment by credit card, certified check in U.S. funds, money order in US funds. If you are paying by check, be sure you include all charges. Otherwise, it may cause a delay in processing your order if we need to e-mail or call you. We would then need to bill on your credit card for the difference. We accept checks within the US. However, there is up to a 10 day period to clear a personal or corporate check before the order is sent.

4. Hawaii General Excise Tax:

There is no sales tax on orders outside of Hawaii. Hawaii resident have a GEU tax of 4.1666% added.

5. Customs charges:

Outside the US be aware that your order is subject to customs charges by your country which is paid for by you separate from your order. We are sorry, but if you refuse your order because of customs charges, we cannot refund our shipping charges to you. E-mail us to see if there is a distributor internationally that carries the product in which you are interested. This may prevent customs charges.

6. Billing of Shipping charges.

We have 3 primary services:

  • UPS Ground Service.
  • UPS AIR --Overnight, 2nd day, 3 day select, or Global Express.
  • US Postal Service Priority mail to Hawaii, Puerto Rico, Alaska, V.I. & Canada. Delivery confirmation.

    From Tao to Earth has an online UPS rate calculator so if you choose that method you can see what your charges will be at checkout. For the other methods, your charges will be determined at the time of packing, and included. You can check out rates for USPS below:

NOTE: If you are not sure what the best shipping rate is for you, e-mail us at be@taotoearthpmpubs.com. or call us at 1 (303) 245-8133. We can find out the best rate for you, particularly of concern are international rates.

We make sure packages have a tracking number. UPS insures the first $100 automatically. US Post office does not automatically insure. Priority mail always will include a delivery confirmation in the U.S.

7. Shipping Delivery time:

Continental US:
Most orders are shipped from Portland, OR. by UPS Ground Service standard freight in the continental US. It normally takes 5 - 7 working days to arrive. Expedited UPS services are available at purchaser's own option and expense.
Hawaii, Alaska, US islands: We ship US priority. It usually takes 5 - 7 business days.

We usually ship either UPS Global Express or post office Global Priority (usually 1 week) which is shorter than Parcel Post which can take 6-8 weeks. E-mail us regarding international shipping. Wholesale orders which are bulk may be best Mail Bag Surface Post.

8. Expedited Service:

If you need to have an item no later than a specific date, you may need to upgrade to expedited service. Please make a note of this on the online order form. If you are not sure if the package will get to you by normal delivery time, e-mail: be@taotoearthpmpubs.com and/or call us 1 (303) 245-8133.
To handle your package "overnight mail" via Federal Express or US post office, there is a $15 handling charge.

9. Handling charges:

There is a $5 handling charge on any mail order to defray our costs to service the order and cover our orderfulfillment costs from Portland, OR. facility, and $8 handling for school orders with 5 or more books. For rush same day order processing and shipping, there is a $11 handling charge.

10. Back Orders:

Back orders are shipped as soon as they are available. Please contact us if you want to cancel a back order. We do not charge back orders until product arrives at our shipping site and we are ready to ship to you. Let us know a date that you must have the item. If we don't receive product by that date, we will call first to see if you still would like the item.

11. Return, refund and exchange:

Software and our masters forms packets are not returnable once opened. All returns and exchanges must be prearranged within 3 days of receipt by contacting us and received at our Portland, OR facility within 2 weeks in order to obtain a refund. Returns and exchanges must be unused and in resalable condition. We refund your original purchase price for the item only, less the actual shipping and handling costs. There is a 10% restocking fee which covers the charge by the facility in Portland to us. We get very few returns because customer satisfaction is so high.

12. Damage and shortage claim:

Please contact us iimmediately about the damage or shortage of merchandise- no later than 10 days (1 (303) 245-8133 US and Canada or Toll Free Fax: 1- (866) 699-4114 in the US. Please do not discard the original carton from any damaged shipment. Meanwhile file your claim with UPS or to the common carrier. E-mail or call us and we will give you instructions.

13. Modification: Prices and items may change without prior notice.

Original Design by Claire Flint / Webmaster: TaoToEarthPMPubs.com