Home | Practice Management - Foundation, Stability, Support, Growth | Building Your Practice | Patient Education & Follow-through | Risk Management / Safe Practice |Insurance | Student Resources | Instructor and School Resources | Practice Management Courses and Consulting | Links Discounts Foundationi| Back | Next Ordering/Shipping Book: Acupuncture Front Office Procedure: The Training and Reference Manual By Cynthia Flint Bestani $42.35 How many patients do you know who have loved a practitioner's treatment but have been turned off by the front office part of care? As a training manual for staff or yourself, this book can relieve you of poor or mediocre front office procedure.This manual takes a holistic approach to serving people, promoting conscious communication with patients and carrying through with procedures. It includes safe practice and good follow-through procedure, the art of patient scheduling and recall, the orienting and education of your patients, managing paperwork, handling collections, insurance and billing. It's a professional and human approach to acupuncture care, reducing malpractice vulnerability, and creating a competent and nurturing environment for your patients. Easy to use, this manual helps you reduce practice stress, gain stability, and inspire loyal patient referrals. Note: There are good sections on the step by step handling of insurance in this book. This book can be used in place of Success with Insurance, particularly since Success with Insurance will not be available until 8/2002  VOLUME II ACUPUNCTURE FRONT OFFICE PROCEDURE TABLE OF CONTENTS ESSENTIALS FOR SUCCESSFUL OFFICE & PATIENT PROCEDURE PATIENT DIALOGUE How to Care for the Inquiring Patient How to Communicate the Practitioner's Care How to Alleviate Patient's Fear of the Unknown How to Help People Qualify Themselves for Care How to Communicate the Cost of Care How to Assist the Patient to follow through on Scheduling for their Care How to clarify financial expectations, ask for payment, as well as payment for Services Options How to Assist People in Getting through their Objections to Handling Finances so they can Continue Care How to Reinforce Practice Benefits to Patients Communicating to Patients How They Can Refer Others What Successful Care Means to a Patient STAFF-PATIENT RELATIONSHIP: Serving the Patient Communication to Enhance Healing Handling Different Patient Styles and Difficult Communications How Patients Remember You TELEPHONE COMMUNICATION, SCRIPT & SCHEDULE PROCEDURE Telephone Protocol - Technical & Personal preparation For All Incoming Patients For An Inquiring New Patie For Established Returning Patients with a New Condition For Patients with General Insurance For Patients with a Work Injury With Supervisors of Work Injury Patient For Patients with Personal Injury cases With Insurance Agencies & Companies Protocol for Messages Scheduling Changes... Multiple-Practitioner Practice Protocol for Calls When there are Emergency Calls... SCHEDULING AND PROMOTING FOLLOW-THROUGH CARE The Appointment Book Program How to Purchase and Set It Up How to Most Effectively Use The Appointment Schedule Why Continuing Care Scheduling? Using the Multiple Appointment Approach Recall Procedure HOW TO HANDLE PATIENT FINANCES How to Use a Fee Schedule How to Procedure Code Your Service Fees Using Communication Fee Slips How to Use the Accounts Receivable System How to Fill in Insurance Bills and Bill Patients How to Make Your Financial Expectations Clear Financial Collection Policy including Insurance HOW TO SET UP PATIENT PAPERWORK Protocol and Legal Requirements for Patient Records Instructions for Processing Records How to Handle Reports SAFE PRACTICE PROCEDURE HOW TO ORIENT & EDUCATE PATIENTS HOW TO KEEP THE PRACTICE ON TRACK Job Descriptions How to Set Priorities within the Daily Flow of Activity How to Do Practice Management Control BEING YOUR BEST AS A PRACTICE TEAM MEMBER Page top Original Design by Claire Flint / Webmaster: TaoToEarthPMPubs.com