Patient-Practitioner Rapport
By Neil Gumenick, M.Ac. (U.K.),
L.Ac., Dipl.Ac. (NCCAOM) |
Creating Reputation
By Cynthia Flint Bestani,
Health Care Consultant |
Safe Practice Communication
& Successful Practice
By Cynthia Flint Bestani, Health Care Consultant |
I'm going to discontinue treatment - I'm only going to be able
to come
once a month. No, I didn't do the homework you assigned me. I
don't have enough money to pay you this time. My appointment just
totally slipped my mind.
All of these patient statements reflect rapport problems. From
the first telephone conta1Reputa+35-8> through the entire treatment
process, establishing and maintaining rapport is the responsibility
of the practitioner. In these tapes, you will learn
how everything a patient says
and does can be evaluated diagnostically and responded to appropriately,
compassionately
and with the practitioner remaining securely in control. (2-tapes-1hr.
40 min.) $18.00
Neil is coauthor of The Art of Practice Management for Acupuncture
Health Care Practices and Art of Attracting Patients. . . books.
His tapes are warm and very insightful.
Neil has spoken at numerous national conference on Acupuncture
and Oriental medicine, written numerous published articles, teaches
at SAMRA and Emperors college, and a year long 5 Element acupuncture
course, as well as has maintained a successful full time practice
in Santa Monica, CA. for over 25 years. |
Every person and practice has an image whether we recognize it
or not - positive, negative or neutral. Practitioners can be so
intent on treatment room care that they can blind themselves often
to how their patients feel about the practitioner or other aspects
of the practice. In this tape, the speaker expands your vision
to reveal specific ways you can build in reputable practice, avoid
problems, get feedback and have an outstanding reputation. 1 hr.
$15
Cynthia is a former instructor at Santa Barbara College of Oriental
Medicine, a health care practice management consultant for over
16 years. She has practiced for 25+ years as a multidimensional
therapist, doing body-mind-spirit intuitive healing work using
many modalities. Good reputation springs from the same source
as healing; however, she shows how it integrates with perception
and practical application. She has written numerous books on practice
management for acupuncture and Oriental medicine transforming
the nature of business for health care providers. This tape was
from a public talk given in Honolulu, HI. This information is
also contained within The Art of Practice Management for Alternative
Health Care Practices and for Acupuncture Health Care Practices. |
Good patient communication stems from many elements - trust, warmth,
concern and integrity. Safe Practice Communication is more specific,
promoting maximum understanding between patient and practitioner
- essential for safe practice. In this tape the speaker outlines
18 approaches you can build into your practice to create maximum
patient practitioner communication in a minimum amount of time.
1 hr. $15
This talk was first given at the Pacific Symposium in San Diego
in the early 1990's. This information is also contained within
The Art of Practice Management for Alternative Health Care Practices
andThe Art of Practice Management for Acupuncture Health Care
Practices.
Cynthia is a former instructor at Santa Barbara College of Oriental
Medicine, a health care practice management consultant for over
16 years, and has written numerous books and materials on practice
management for acupuncture, Oriental medicine and the alternative
complementary and integrative fields. |